Requirements towards automated mediation agents

This paper presents a preliminary study of the relevant issues on the development of an automated mediation agent. The work is conducted within the ‘curious negotiator’ framework [4]. Mediation, considered from a knowledge perspective, is an information revelation process. The introduced formalism is used to demonstrate how via revealing the appropriate information and changing the understanding of the disputing parties mediation can succeed. Automating mediation needs to take into account that mediation is a knowledge intensive process, where the mediators utilise their past experiences and information from negotiating parties to change the positions of negotiating parties.